Guest Message Sequence Generator

Create professionally crafted message templates for the entire guest journey

Property Details
Guest Personas

Select your primary target guests (choose up to 2)

Families
Couples
Business
Groups
Solo
Luxury
Communication Style
Friendly & Casual
Warm, conversational, and approachable
Professional
Polished, concise, and business-like
Detailed
Comprehensive, thorough, and informative
Property Highlights
Local Information
Special Requests

Guest Journey Message Sequence

Professionally crafted messages optimized for your property

Booking Confirmation
Pre-Arrival
Check-In
During Stay
Check-Out
Post-Stay

Booking Confirmation

Airbnb VRBO Booking.com
Immediate Sent automatically after booking confirmation
Dear [Guest Name], Thank you for choosing Sunset Beach House for your upcoming stay. Your reservation is confirmed, and we're pleased to welcome you soon. Your reservation details: • Check-in: [Check-in Date] after 3:00 PM • Check-out: [Check-out Date] by 11:00 AM • Number of guests: [Number of Guests] Sunset Beach House offers a luxurious beachfront experience with direct beach access, a private pool, hot tub, and full kitchen. We're confident you'll enjoy the premium amenities and spectacular ocean views during your stay. As your check-in date approaches, you'll receive detailed access instructions for our smart lock system. In the meantime, if you have any questions or special requests, please don't hesitate to contact us. We look forward to providing you with an exceptional experience. Best regards, [Your Name] Property Manager
Pro Tips
  • This message establishes a professional tone and confirms essential details
  • Highlights luxury amenities to reinforce booking decision
  • Sets expectations for future communications

Pre-Arrival Messages

7 Days Before Sent automatically 7 days prior to check-in
Dear [Guest Name], Your stay at Sunset Beach House is just one week away, and we're preparing for your arrival. We wanted to share some local recommendations that our guests particularly enjoy: • Sandy Beach (direct access from the property) • The Coastal Trail (0.5 miles away) - perfect for morning walks • Sunset Bistro (5-minute walk) - exceptional seafood dining • Local Seafood Market (10-minute walk) - for fresh catches if you prefer to cook • Downtown Shopping (15-minute drive) - boutiques and galleries Is there anything specific you're interested in during your stay? We're happy to provide additional recommendations tailored to your preferences. Also, please let us know your estimated arrival time to help us ensure everything is prepared for your check-in. Looking forward to hosting you, [Your Name] Property Manager
Pro Tips
  • Builds anticipation for the stay while providing valuable local information
  • Prompts guests for arrival time information to help with planning
  • Opens dialogue for personalized recommendations
2 Days Before Sent automatically 2 days prior to check-in
Dear [Guest Name], Your stay at Sunset Beach House is just two days away. Here's the essential information you'll need for a smooth check-in: CHECK-IN DETAILS: • Date: [Check-in Date] • Time: Any time after 3:00 PM • Address: [Property Address] ACCESS INSTRUCTIONS: • Our property features a smart lock system for convenient, keyless entry • Your unique access code is: [Access Code] • This code will be active from your check-in time until check-out PARKING: • Free designated parking is available on-site • Please park in the spaces marked "Guest Parking" WIFI: • Network: Sunset Beach House • Password: [WiFi Password] Attached is our digital guidebook with detailed property information, amenities instructions, and local recommendations. If you need assistance during your stay, you can reach us at [Contact Number]. We're available 24/7 for urgent matters. Safe travels, and we look forward to welcoming you soon. Best regards, [Your Name] Property Manager
Pro Tips
  • Provides all critical check-in information in a well-organized format
  • Clear access instructions reduce check-in questions and confusion
  • Mention of 24/7 availability for urgent matters sets service expectations

Check-In Message

Check-In Day Sent automatically at 3:00 PM on check-in day
Dear [Guest Name], Welcome to Sunset Beach House! Your accommodation is now ready for check-in. To access the property, simply enter your code [Access Code] on the smart lock keypad. The lock is located on the main entrance door. Press the "Lock" button after entering the code to unlock the door. Upon entering, you'll find: • Master switches for lights on the right wall in the entryway • Thermostat controls in the main hallway • Pool and hot tub controls on the back patio The property features: • Direct beach access through the back gate • Full kitchen with premium appliances • Pool and hot tub with temperature controls • Air conditioning throughout • Smart TVs in the living room and bedrooms Please take a moment to review the digital guidebook we provided for detailed information about the property and its amenities. If you have any questions or need assistance, please don't hesitate to contact us at [Contact Number]. Enjoy your stay! Best regards, [Your Name] Property Manager
Pro Tips
  • Confirms the property is ready for check-in
  • Repeats access code and provides specific lock instructions
  • Highlights important features and controls guests will need immediately

During Stay Message

Mid-Stay Sent automatically after the first night of stay
Dear [Guest Name], I hope you're enjoying your stay at Sunset Beach House. I'm reaching out to ensure everything is meeting your expectations and to address any questions or concerns you might have. Is everything in the property functioning properly? Are you finding everything you need for a comfortable stay? If you've had a chance to visit the beach, I hope you're enjoying the private access. The sunsets from the back patio are particularly spectacular—guests often tell us it's their favorite part of the stay. For couples looking for a special dinner, Sunset Bistro (5-minute walk) offers a romantic oceanfront dining experience. Their seafood is exceptional, and they take reservations if you're interested. Please don't hesitate to contact us if you need anything at all during the remainder of your stay. Warm regards, [Your Name] Property Manager
Pro Tips
  • Checks in with guests without being intrusive
  • Provides relevant recommendations tailored to couples
  • Opens communication channel for any issues
  • Subtly highlights the property's best features

Check-Out Message

Day Before Check-Out Sent automatically at 6:00 PM the day before check-out
Dear [Guest Name], Thank you for choosing Sunset Beach House. We hope you've enjoyed your stay with us. As a reminder, check-out is tomorrow at 11:00 AM. Here are our simple check-out procedures: • Strip the beds and place linens in the laundry basket • Place used towels in the bathroom hamper • Lock all doors and windows • Ensure the pool heater and hot tub are turned off • The smart lock will automatically lock behind you upon departure No need to worry about extensive cleaning—our professional team will handle that. We simply ask that you leave the property in reasonable condition. If you require a late check-out, please let us know as soon as possible, and we'll do our best to accommodate your request if the calendar allows. We hope you've created wonderful memories during your stay with us. Best regards, [Your Name] Property Manager
Pro Tips
  • Reminds guests of check-out time and procedures
  • Includes special instructions for property-specific items (pool/hot tub)
  • Sets clear expectations for check-out condition
  • Offers late check-out option if available

Review Request Message

Post-Stay Sent automatically on check-out day at 3:00 PM
Dear [Guest Name], Thank you for choosing Sunset Beach House for your stay. We hope your experience exceeded expectations and that you enjoyed the beachfront location, pool, and premium amenities. We would greatly appreciate your detailed feedback on your experience. Your insights help us maintain the high standards our guests expect and continuously improve our offerings. If you could take a moment to share a review, it would be invaluable to us. Here are some aspects you might consider: • Overall comfort and cleanliness • Quality of amenities and property features • Location and proximity to attractions • Check-in/check-out experience • Communication throughout your stay Should you have any private feedback you'd prefer to share directly, please feel free to respond to this message instead. We strive to provide exceptional experiences for our discerning guests, and we hope to welcome you back to Sunset Beach House in the future. Warm regards, [Your Name] Property Manager
Pro Tips
  • Professional request for detailed feedback
  • Specifically asks for feedback on key aspects of the stay
  • Offers private feedback channel as an alternative
  • Reinforces luxury positioning while being gracious

Special Situation Messages

Maintenance Response Send when a guest reports an issue
Dear [Guest Name], Thank you for bringing this matter to our attention. We take all maintenance issues seriously and are committed to resolving this promptly. I've arranged for our maintenance team to address this issue [specify timeframe—e.g., within the next hour/today at 2:00 PM]. They will [explain solution, e.g., repair the pool heater, fix the air conditioning, etc.]. Please let us know if this timeframe works for you. We're happy to schedule the maintenance visit when it's most convenient for you. We sincerely apologize for any inconvenience this may have caused. Your comfort and satisfaction are our top priorities, and we appreciate your patience as we work to resolve this matter. If you have any questions or concerns in the meantime, please don't hesitate to contact me directly at [Phone Number]. Best regards, [Your Name] Property Manager
Pro Tips
  • Acknowledges the issue promptly and professionally
  • Provides a specific timeframe for resolution
  • Offers schedule flexibility to accommodate guest preferences
  • Includes direct contact information for follow-up
Early Check-In Response Send when a guest requests early check-in
Dear [Guest Name], Thank you for your request regarding an early check-in on [Check-in Date]. I'm pleased to confirm that we can accommodate your early arrival. The property will be ready for you at [Time, e.g., 1:00 PM] instead of the standard 3:00 PM check-in time. Your access code will be active from this earlier time. [Alternative if early check-in isn't possible:] Thank you for your request regarding an early check-in. Unfortunately, due to a same-day checkout and our thorough cleaning protocol, we won't be able to accommodate an early arrival on this occasion. The property will be ready at the standard check-in time of 3:00 PM. However, if you arrive earlier, we'd be happy to recommend several nearby locations where you could enjoy lunch or refreshments while waiting. The Local Seafood Market (10-minute walk) offers excellent takeaway options, and there's a beautiful oceanfront park just a 5-minute walk from the property. Please let me know if you have any questions or if there's anything else we can assist with before your arrival. Best regards, [Your Name] Property Manager
Pro Tips
  • Provides a clear yes/no answer to the request
  • If declining, explains why and offers helpful alternatives
  • Maintains a professional, service-oriented tone
  • Proactively addresses access code timing if accepting

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